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Tough Talking: How To Handle Awkward Situations

	Tough Talking: How To Handle Awkward Situations by Martin, D.
	Price : Rs 210.00
	Your Price : Rs 178.50

Tough Talking is all about identifying the tactics and strategies that will help us achieve our desired results at any time, but particularly when we are involved in a negotiation and confrontation. Very often people fail in their endeavours in such circumstances simply because they fail to determine and/or forget their desired result. The secret of good negotiation (particularly if there is to be a repeat encounter) is to leave both sides feeling that they have achieved something. This book offers comments aimed at helping readers achieve their aims in a variety of situations. Its best features are its user-friendly presentation and, in particular, the use of real-life case studies to demonstrate practical applications of theory 240pp (1999) 240 × 160mm ISBN 81 7371 218 2