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Reforming Public Services In India : Drawing Lessons From Success
by The World Bank
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Reforming public Services in India draws upon success stories in key sectors including health education information technology and urban India the study identifies common factors underlying their success. In doing so it highlights the efficacy of six instruments to improve service delivery-fostering cometition simplifying transactiosn restructuring agency processes decentralisation bulding broad politicalsupport for programme delivery and strengthening accountability mechanisms. ISBN : 9780761934882
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