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This book provides practical, down-to-earth advice on conflict resolution which otherwise may lead to poor decisions, confusion, hostility or a lot of other workplace ills.
With this guide learn how to :
Distinguish personality conflicts from operational problems
Know when it is alright to be angry
Understand why giving in is seldom the right thing to do
Handle whiners, know-it-all, manipulators and other pain-in-the-neck types
Build strong, productive relationships with supervisors and co-workersISBN-- 9788120337435
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