Best Book Mart

SUBJECTS

ADV. SEARCH

Home > Subjects > Management

Customer Care Excellence : How to create an effective customer focus 6/e

	Customer Care Excellence : How To Create An Effective Customer Focus 6/E by Sarah Cook
	Price : Rs 395.00
	Your Price : Rs 355.50

Today’s consumers are sophisticated, well informed and have high expectations of the services they want to receive. They want greater choice, speed of service, convenience and will not be "sold to" or manipulated. Companies that do not face up to these changes will lose market share.

This fully updated sixth edition of Customer Care Excellence recognizes these trends and demonstrates in a clear, practical way how to develop and sustain a customer-service focus. The book places great emphasis on the strategic aspects of customer care — gaining commitment, listening to customers, developing a customer-care ethos and motivating employees to deliver excellent service — ensuring successful results. It explains how to exceed customer expectations at the front line, creating a memorable customer experience and encouraging an emotional connection with the brand.

ISBN - 9780749457051

Pages : 288

Payment accepted by All Major Credit and Debit Cards, Net Banking, Cash Cards, Paytm, UPI, Paypal. Our payment gateways are 100% secure.

Check Delivery

Books by Same Author

15%

Social Protection as Development Policy: Asian Perspectives
by Sarah Cook and Naila Kabeer

10%

Customer Care Excellence : How to create an effective customer focus 6/e
by Sarah Cook

15%

Coaching for High Performance
by Sarah Cook

15%

Social Protection as Development Policy : Asian Perspectives
by Sarah Cook, Naila Kabeer

10%

The Essential Guide to Employee Engagement
by Sarah Cook

Books of Similar Interest

10%

The Essential Guide to Workplace Mediation & Conflict Resolution : Rebuilding working relationships
by Nora Doherty & Marcelas Guyler

Business Communication Organisation Mangement 1st Edition 2004
by Varinder Kumar

Management Concepts and Strategies 1st Edition 2004
by Gupta Shashi k, Gupta Neeti

Elements Of Management Accounting, 2nd Edition
by Kalyani Publishers

10%

Values and Ethics of Profession and Business
by Sarangi

Support

Email : support [at] bestbookmart.com

Timing : 10:00 AM to 6:00 PM (Mon-Fri)

Quick Links

View Cart
My Account
Terms & Conditions
Privacy Policy
Return Policy

Customer Care Excellence : How To Create An Effective Customer Focus 6/E

by Sarah Cook