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This book reveals how the Indian Railways, one of the world`s largest state-owned enterprises, transformed from near bankruptcy to post an annual surplus of Rs 25,000 crore in 2008 without burdening poor consumers. Drawing important lessons that can be applied to other public sector services like water supply, energy, irrigation, and public transport, this book will be useful for policymakers, management professionals, students, as well as general readers.
ISBN-9780198069072
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