My Account
View Cart
Log-in
0
17 years of Excellence
SUBJECTS
ADV. SEARCH
Home
>
Subjects
>
Management
The Real A€“ Time Contact Center : Strategies, Tactics, And Technologies For Building A Profitable Service And Sales Operation
by Fluss, Donna
Price :
Rs
325.00
Your Price :
Rs
276.25
15
It is a practical guide to building a service infrastructure that will simultaneously exceed your customers` expectations, and build revenues.
This book is packed with step-by-step implementation plans for making the transformation from a reactive cost center to a proactive revenue generator.
This book will help you to :
¢ Sort through the technologies and systems that enable real-time contact centers, and learn the best ways to use them.
¢ Build profitable relationships with sales and marketing.
¢ Reduce costs by strengthening your self-service applications to improve their efficiency and to reduce dependence on service representatives.
¢ Hire, train and motivate staff to keep your contact center at the top of its game.
¢ Make smart, ethical decisions regarding offshore outsourcing.isbn-9788120337541
Payment accepted by All Major Credit and Debit Cards, Net Banking, Cash Cards, Paytm, UPI, Paypal. Our payment gateways are 100% secure.
Check Delivery
Pls. enter your postal pincode.
Pls. enter valid Indian Postal Pincode.
Books of Similar Interest
25%
Models In Conusme Buying Behaviour
by Ali, S.S.
13%
Business Ethics — Text and Cases
by Murthy, C.S.V.
7%
Financial Management Concepts M.Com MG Uni. 3rd Edition
by Sharma R.K., Gupta Shashi
Management of Systems
by R N nauhria, R Prakash
18%
Guide to Media Relations
by Irv Schenkler , Tony Herrling
Support
Email :
support [at] bestbookmart.com
Timing :
10:00 AM to 6:00 PM (Mon-Fri)
Quick Links
View Cart
My Account
Terms & Conditions
Privacy Policy
Return Policy
More Links
Our Subjects
Our Publishers
Powered By