Best Book Mart

SUBJECTS

ADV. SEARCH

Home > Subjects > Management

	Quality Customer Service by William Martin
	Price : Rs 245.00
	Your Price : Rs 220.50

Whether you customer is across the country or across the hall, understanding and meeting their needs is the first and last step to success.

External customers drive sales and growth. Internal customers are the key to efficiency and profitability. We can all contribute to the success of our organization by winning over customers with superior products and service and delivering quality customer service.

Quality Customer Service begins with the fundamentals to defining customer needs and then you`ll learn how to :

¢ Maintain a positive attitude and environment

¢ Establish feedback mechanisms

¢ Manage complaints and difficult customers

¢ Ensure repeat businessISBN 9788130918372

Pages : 112

Payment accepted by All Major Credit and Debit Cards, Net Banking, Cash Cards, Paytm, UPI, Paypal. Our payment gateways are 100% secure.

Check Delivery

Books by Same Author

18%

Refectoring: Improving the Design of Existing Code
by Martin Fowler,Kent Beck,John Brant, William Opdyke,Don Roberts

15%

MODERN PORTFOLIO THEORY AND INVESTMENT ANALYSIS, 8TH ED
by EDWIN J. ELTON, MARTIN J. GRUBER, STEPHEN J. BROWN, WILLIAM N. GOETZMANN

Climbing & Exploration In The Karakoram Himalayas
by William Martin Conway

15%

MODERN PORTFOLIO THEORY AND INVESTMENT ANALYSIS, 7TH ED
by EDWIN J. ELTON, MARTIN J. GRUBER, STEPHEN J. BROWN, WILLIAM N. GOETZMANN

15%

Electronic Design: From Concepts and Reality, Fourth Edition
by Martin Roden,Gordon Carpenter,William Wieserman

Books of Similar Interest

India Retail Report 2007
by Mr. Kamal Nath

Business organisation and management B.Com 1st and 2nd Sem. Assam
by Sharma R. K., Gupta Shashi

10%

The Health and Safety Handbook : A Practical Guide to Health and Safety Law, Management Policies and Procedures
by Jeremy Stranks

Business Ethics And Corporate Social Responsibility
by A B Kalkundrikar

10%

The Secrets of Successful Selling
by Kristina Susac

Support

Phone : +91-9266663909

Email : support [at] bestbookmart.com

Timing : 10:00 AM to 6:00 PM (Mon-Fri)

Quick Links

View Cart
My Account
Terms & Conditions
Privacy Policy
Return Policy