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	Customer Care Bee, by Frances & Roland
	Price : Rs 175.00
	Your Price : Rs 148.75

Customer Care will help you understand why caring for your customers is so important; how you can improve the service you offer and, ultimately, contribute to achieving organisational excellence. Clear, practical guidance is given on how to: ¢ focus on your customers and the services you provide “ both internal and external ¢ identify your real customer needs and how best to meet them ¢ find out what customers actually think of your service or product ¢ improve communication with your customers “ face-to-face, on the telephone or in writing ¢ turn customer complaints into opportunities to impress ¢ monitor, evaluate and continuously improve your customer care.

ISBN :9788173713156

Pages : 96