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The consumer movement is a collaborative effort to provide protection to consumers from the unfair dealings of the trade and industry. Consumer Affairs articulates important reading and reference material for consumers from every layer of society, thereby empowering people - individually and collectively - to exercise their rights and responsibilities consciously. This book provides comprehensive coverage of consumer concerns which have been recently brought into focus, and which are still evolving. It includes adiscussion of:
Consumer rights and responsibilities
The Consumer Protection Act, 1986
The three-tier consumer complaint redressal procedure
Redressal agencies
Important cases as examples
Product quality, standardisation and testing
Advertising and sales promotion: social, ethical and legal aspects
The Competition Act, 2002 with the latest amendments
Sustainable development, green marketing and ethical consumerism
With increasing consumerism in a free-trade economy, there is an urgent need to create consumer awareness at the grassroots level, beginning with the student community. With this end in view, the University of Delhi has introduced an optional paper on consumer awareness for students of B. Corn (Hons) and the new B.A. programme. This is the only comprehensive text book that covers the syllabus for this paper in Consumer Affairs. The chapters are well-written and the language is simple and easy to comprehend. This book will also prove useful to consumers, especially those dealing with consumer issues in the government, in companies, and those pursuing the redressal of consumer complaints.
ISBN :9788173715815
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Pages : 352
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