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Telephone Skills
by Forsyth, P.
Price :
Rs
175.00
Your Price :
Rs
148.75
15
Telephone Skills sets out simple principles and techniques to enhance your communication skills and ensure you make a positive impact with every ring! It covers: ¢ taking calls “ initial impressions, projecting the right personal and corporate image ¢ making calls “ deciding what you want to achieve, establishing rapport and getting your message across ¢ using your voice, intonation and language to best effect ¢ listening attentively and knowing when to take the initiative ¢ diffusing anger and winning over difficult callers ¢ exceeding customer expectations and leaving a lasting impression.
ISBN :9788173713316
Pages : 96
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