Best Book Mart

SUBJECTS

ADV. SEARCH

Home > Subjects > Others

	Winning The Service Game by Benjamin Schneider , David E. Bowen
	Price : Rs 1400.00
	Your Price : Rs 1260.00

Book Summary of Winning the Service Game
Companies that master the rules of the service game can outperform the competition. The key to winning is understanding that the customer experiences the way an organization is managed - from the treatment of the employees to the condition of the physical facilities. Winning the Service Game presents over fifty explicit rules for creating and managing a culture dedicated to delivering seamless service quality - service that, to the customer, feels like a piece of whole cloth with all the threads woven together. This groundbreaking book shows that in such an environment, employees flourish and customers experience the positive "moments of truth" that bind them to the organization. isbn 9780875845708

Pages : 320

Payment accepted by All Major Credit and Debit Cards, Net Banking, Cash Cards, Paytm, UPI, Paypal. Our payment gateways are 100% secure.

Check Delivery

Books of Similar Interest

GST Law & Practice B.Com (NEP) North Uni. Bangalore
by Dhingra Joy

10%

Click Start: Computer Science for Schools, Teachers Manual 3, 2nd Edition
by VIRMANI

10%

CIE : TWENTIETH CENTURY HISTORY : IGCSE : INTERNATIONAL RELATIONS SINCE 1919
by MCALEAVY

10%

Sports Marketing
by Daniel J. Bruton

22%

8 Steps to Innovation - GOING FROM JUGAAD TO EXCELLENCE
by Rishikesha T. Krishnan , Vinay Dabholkar

Support

Email : support [at] bestbookmart.com

Timing : 10:00 AM to 6:00 PM (Mon-Fri)

Quick Links

View Cart
My Account
Terms & Conditions
Privacy Policy
Return Policy

Winning The Service Game

by Benjamin Schneider , David E. Bowen