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Managing Difficult Interactions: Expert Solutions to Everyday Challenges

	Managing Difficult Interactions: Expert Solutions To Everyday Challenges by Harvard Business School Publishing
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Book Summary of Managing Difficult Interactions: Expert Solutions to Everyday Challenges
In the business world, confrontations are inevitable -- whether they`re with your employees, peers, bosses, or even suppliers and customers. Ignored or handled badly, confrontations can damage workplace relationships and ruin careers.

This volume helps you master the art of effectively managing difficult interactions. You`ll learn how to:

Determine which confrontations are worth an investment of your time and energy
Understand and manage the strong emotions that can arise during confrontations
Design solutions that meet all stakeholders` needs
Coach your direct reports to resolve confrontations productively isbn
9781422125083

Pages : 84

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