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Implementing Service & Support Management Process: A Practical Guide

	Implementing Service & Support Management Process: A Practical Guide by Albright
	Price : Rs 4631.00
	Your Price : Rs 3936.35

Containing proven and practical implementation, maintenance, and optimization advice to the IT service and support environment. Authored by widely respected practitioners and experts, and developed with a hands-on approach. It provides a holistic view for setting up a Support Centre and gives a reference for Support managers to evolve their existing Support Centre, guidance to implementing ITIL processes and other Support Centre processes not in ITIL and a focus on operational metrics for the Support Centre ISBN 9789077212431

Pages : 430

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