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Implementing Service & Support Management Process: A Practical Guide
by Albright
Price :
Rs
4631.00
Your Price :
Rs
3936.35
15
Containing proven and practical implementation, maintenance, and optimization advice to the IT service and support environment. Authored by widely respected practitioners and experts, and developed with a hands-on approach. It provides a holistic view for setting up a Support Centre and gives a reference for Support managers to evolve their existing Support Centre, guidance to implementing ITIL processes and other Support Centre processes not in ITIL and a focus on operational metrics for the Support Centre ISBN 9789077212431
Pages : 430
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