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IT Service Management From Hell !: A G2 Worst Pra

	It Service Management From Hell !: A G2 Worst Pra by Johnson
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	Takes a humourous approach to why traditional approaches often fail in the implementation of IT Service Management. This guide explains why traditional approaches often fail, meanwhile showing you what you have to do to reach your own goals. It is illustrated with many cartoons. ISBN 9789077212219
	Pages : 128

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