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Summary Librarians constantly conduct searches for their customers (and for their own use). However, the Internet and the technology are constantly changing. There is therefore a great challenge for librarians to keep up-to-date with how best to use the Internet. This book helps them achieve that goal. It covers for example: how to search in order to achieve the best results (strategies, what to ask and examples) and interpreting results (including examples). Importantly, not only does the book show how to use the Internet, but it also links this to perfect customer service - how to teach your customers what you know and how to properly interpret what your customers want. Key Features Helps a librarian deliver perfect customer service with confidence Provides practical tips and hints Is written by a highly respected and experienced practitioner Is pragmatic rather than technical The Author Jeanne Froidevaux Muller is a frequent contributor and author of columns in the respected magazine Managing Information; the author was, from 1992-2002, head of the library at the Swiss Cancer League. She built the first web page of the Cancer League and developed the library at the League from scratch. Jeanne is currently based at the public library of Thun, Switzerland, and is responsible for library systems and statistics. Contents Introduction Basis of confidence - the Internet as a tool and not something to be afraid of Data - Information - Knowledge How to search - simple strategies; what to ask; examples Interpreting results - including examples Maintaining a link list on your browser How to teach your customers what you know and how to know what your customers want Perfect customer service ISBN - 9781843340560
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Pages : 160
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