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Six Sigma For IT Management (ITSM Library)

	Six Sigma For It Management (Itsm Library) by Sven Den Boer, Rajeev Andharia, Melvin Harteveld
	Price : Rs 3329.00
	Your Price : Rs 2829.65

This book demonstrates how IT can be made to work as an enabler to better business processes, and how the Six Sigma approach can be used to provide a consistent framework for measuring process outcomes.

Six Sigma provides a quantitative methodology of continuous (process) improvement and cost reduction, by reducing the amount of variation in process outcomes. This new title is the first to provide a coherent view and guidance for using the Six Sigma approach successfully in IT service management; it aims to merge ITIL and Six Sigma into a single approach for continuous improvement of IT service organizations. ISBN 9789077212301

Pages : 190