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Many organizations are realizing bona fide reward payoffs using a systematic continuous approach to quality and quality improvement. Divided into two sections, this book begins with an easy overview of quality fundamentals and productivity followed by a more detailed explanation of the key quality improvement tools and techniques.
Focusing on a systems approach to quality improvement, Cartin presents a holistic method that identifies the needs and expectations of all the key stakeholders. Chapter topics include the evolution of quality, management by commitment and leadership, customer satisfaction, benchmarking, organization planning, partnerships and strategic alliances, need for a systems approach in process improvement, quality costs, concurrent engineering, and much more. It includes many examples and chapter study questions to make it useful as a business reference or text.
Principles and Practices of Organizational Performance is the evolution of the author`s best-selling book, Principles and Practices of TQM. Certain portions have been included in this book.
BENEFITS:
Discusses international quality standards (ISO) and an overview of the essentials in quality improvement awards, both national and international.
Includes a glossary of terms that aid in communicating the language of improvement. ISBN - 9788122427936
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Pages : 348
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