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Service Strategy Based On ITIL V3: A Management Gu
by Jan Van Bon, Arjen De Jong, Axel Kolthof

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Service Design Based On ITIL v3 : A Management Gui, 165 Pages
by Jan Van Bon, Arjen De Jong, Axel Kolthof

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BS 15000 A Pocket
by Jan Van Bon

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Service Transition Based on ItIL v3 : Management, 171
by Jan Van Bon, Arjen De Jong, Axel Kolthof

15%

Foundations of IT Service Management Based on ITIL V3 1st Edition
by Jan Van Bon, Arjen De Jong, Axel Kolthof

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