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Asking Questions will help you ask the ‘right’ questions, using the correct form to elicit a useful response. All managers need to hone their questioning skills, whether interview-ing, appraising or simply exchanging ideas. This book offers guidance on: • using various forms of open question – including probing, simple interrogative, opinion-seeking, hypothetical, extension and precision, etc • encouraging and drawing out speakers through supportive statements and interjections • establishing specific facts through closed or ‘direct’ approaches • avoiding counter-productive questions. 96pp. (2000) 130 × 230mm ISBN 81 7371 304 9
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