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Social Skills at Work goes beyond the do’s and don’ts of a mechanical set of skills to provide thoughtful and practical guidelines on the effective management of profes-sional
relationships. Important factors range from social judgements, attributing motives, stereotyping, leadership and assertiveness to interviewing errors, active listening, offering help, breaking bad news and handling angry confrontations. Exercises and case studies from different professional situations are used throughout to help readers identify and examine unsatisfactory aspects of the way they relate to colleagues, bosses, students, clients and patients in their professional lives.* Contents What are social skills? How well do you know your social self? How well do you know those you work with? Effective communication; Managing change; Conclusion; Index. 112pp 216 × 140mm ISBN 81 7371 352 9
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