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LEAN SIX SIGMA FOR SERVICE : How to Use Lean Speed & Six Sigma Quality to Improve Services and Transactions

	Lean Six Sigma For Service : How To Use Lean Speed & Six Sigma Quality To Improve Services And Transactions by George, L. Michael
	Price : Rs 295.00
	Your Price : Rs 265.50

Lean Six Sigma for service author Michael George reveals how to apply relatively simple statistical tools and Lean tools that will reduce costs and dramatically speed up service processes and transactions. You`ll read about how classic Lean tools such as "pull systems" and "setup reduction" are being used in procurement, call centers, operating rooms, government offices, R&D, etc. You`ll see why services are full of waste-and ripe for the benefits of Lean Six Sigma. Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge necessary to blend Lean and Six Sigma to optimize services and transactions.

Pages : 386

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