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This book deals with various facets of hotel managements, in general, with special focus on service quality in this vital industry of contemporary world. It deals with issues related to lodging management; hotel management; International-national Hotel and restaurant Association Environmental Awards; organizational structure and networking required for hotel and restaurant management; and resort management with special focus on the management of inns. This book also deals with hospitality management with perspectives on supervision, staffs and teams, sales productivity, commercial solution, applied management with significance of the administrative service managers and information system managers. Other aspects of hospitality marketing, promotions, public relations and sales mangers, etc. are discussed indepth. Hospitality service quality is also dealt in terms of upcoming challenges as far as improving service quality is concerned. The issues raised by project on tourism satellite accounting and finance are covered in detail.
ISBN: 8173918244/ 9788173918247
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Pages : 278
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