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MICROSOFT DYNAMICS CRM 2011 STEP BY STEP

	Microsoft Dynamics Crm 2011 Step By Step by Snyder, Mike , Steger, Jim , Landers, Brendan
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Whether you are in sales, marketing, or customer service”quickly teach yourself how to get closer to your customers with Microsoft Dynamics CRM.

¢ Create a 360aº view of your customer relationships

¢ Track customer activity and streamline communication

¢ Access data via Microsofta® Outlooka®, the web, or mobile device

¢ Qualify leads; create opportunities

¢ Manage campaigns, quotes, contracts, and orders

¢ Set up dashboards; measure and report on key metrics ISBN

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