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Management
The Real A€“ Time Contact Center : Strategies, Tactics, And Technologies For Building A Profitable Service And Sales Operation
by Fluss, Donna
Price :
Rs
325.00
Your Price :
Rs
276.25
15
It is a practical guide to building a service infrastructure that will simultaneously exceed your customers` expectations, and build revenues.
This book is packed with step-by-step implementation plans for making the transformation from a reactive cost center to a proactive revenue generator.
This book will help you to :
¢ Sort through the technologies and systems that enable real-time contact centers, and learn the best ways to use them.
¢ Build profitable relationships with sales and marketing.
¢ Reduce costs by strengthening your self-service applications to improve their efficiency and to reduce dependence on service representatives.
¢ Hire, train and motivate staff to keep your contact center at the top of its game.
¢ Make smart, ethical decisions regarding offshore outsourcing.isbn-9788120337541
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