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Listening Skills
by Mackay, I.
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175.00
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15
Listening Skills describes techniques and activities to improve your ability and makes clear why effective listening is such a crucial management skill “ and yet so often overlooked or neglected. Clear explanations will help you: ¢ recognise the inhibitors to listening ¢ improve your physical attention so you are seen to be listening ¢ listen to what is really being said by analysing and evaluating the message ¢ ask the right questions so you understand what is not being said ¢ interpret tone of voice and non-verbal signals.
ISBN :9788173713118
Pages : 80
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