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The Zappos Experience: 5 Principles to Inspire, Engage, and WOW

	The Zappos Experience: 5 Principles To Inspire, Engage, And Wow by Joseph A. Michelli
	Price : Rs 525.00
	Your Price : Rs 472.50

he Zappos Experience takes you through”and beyond”the playful, offbeat company culture Zappos has become famous for. Michelli reveals what occurs behind the scenes at Zappos, showing how employees at all levels operate on a day-today basis while providing the big picture leadership methods that have earned the company $1 billion in annual gross sales during the last ten years”with almost no advertising.

Michelli breaks the approach down into five key elements:

Serve a Perfect Fit”create bedrock company values
Make it Effortlessly Swift”deliver a customer experience with ease
Step into the Personal”connect with customers authentically
S T R E T C H”grow people and products
Play to Win”play hard, work harder

When you enhance the customer experience, increase employee engagement, and create an energetic culture, you can`t help but succeed. Zappos has woven these five key components into a seamless strategy that`s the envy of business leaders. isbn
9781259005237