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Unleasing Excellence: The Complete Guide To Ultimate Customer Service, 2Nd Ed
by Teri Yanovitch Dennis Snow
Price :
Rs
549.00
Your Price :
Rs
466.65
15
No company is immune to the hazards of poor service, and while other books that concentrate on why customer service is important, Unleashing Excellence presents a structured approach for how to design a culture of service excellence within any organization.
By providing practical tools that can be tailored to any company`s individual needs, readers will be able to guide their teams through the process of improving the experience they provide their customers. Divided into nine Leadership Action sections readers will be guided through the service improvement process. The principles and techniques described in this book are ones that will endure in the long run and create a culture in which excellent service is a habit.ISBN 9788126529209
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