Best Book Mart

SUBJECTS

ADV. SEARCH

Home > Subjects > Others

	Customer Service by Lucas
	Price : Rs 705.00
	Your Price : Rs 634.50

This 3rd Edition covers the essential service skills needed to succeed in business today“crucial skills that include: listening techniques, verbal and nonverbal communication, dealing with various customer types, use of technology, and handling a variety of complex customer situations. With insight and tips that provide a thorough overview into the world of customer service leadership, this text provides everything you need to enter the workplace as a knowledgeable and attentive professional.

About the Author
Robert W. Lucas

Table of Contents
Part-One: The Profession
1. What is Customer Service?
2. Contributing to the Service Culture
Part-Two: Skills for Success
3. Positive Verbal Communication
4. Nonverbal Communication in Customer Service
5. Listening to the Customer
6. Customer Service & Behaviour
7. Handling Difficult Customer Encounters
8. Customer Service in a Diverse World
9. Customer Service via Technology
Part-Three: Self Help Skills
10. Managing Your Stress
11. Managing Your Time
Part-Four: Enhancing Customer Relationships
12. Encouraging Customer Loyalty
13. Service Recovery
Part-Five: Customer Service for the Twenty-First Century
14. Focusing on the future isbn
9781259025679

Payment accepted by All Major Credit and Debit Cards, Net Banking, Cash Cards, Paytm, UPI, Paypal. Our payment gateways are 100% secure.

Check Delivery

Books by Same Author

15%

The Jaina Worldview: A Study and Translation of the Philosophical Chapters of the Tattvarthadhigama
by Lucas den Boer

20%

Attack of the Giant Baby
by David Lucas

15%

Customer Service Skills For Success, 5Th Edition
by Robert W. Lucas

10%

Oxford Handbook of Palliative Care, 2e
by Caroline Lucas, Max Watson, Andrew Hoy

15%

Wealth Grow It Practice It
by Lucas

Books of Similar Interest

10%

Edexcel AS Economics
by Quintin Brewer Rachel Cole

10%

CAMBRIDGE ENGLISH READERS LEVEL 6: DEADLY HARVEST
by Walker

18%

Be Inspired: Make An Informed Career Decision
by Amber Ahuja

10%

Ties That Bind: A Social Contracts Approach to Business Ethics
by Thomas Donaldson , Thomas W. Dunfee

10%

Atlas of Endoscopic Sinus and Skull Base Surgery: Expert Consult - Online and Print
by David W. Kennedy, James N. Palmer, Alexander G. Chiu

Support

Email : support [at] bestbookmart.com

Timing : 10:00 AM to 6:00 PM (Mon-Fri)

Quick Links

View Cart
My Account
Terms & Conditions
Privacy Policy
Return Policy