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  Implementing Service & Support Management Process: A Practical Guide
 

Implementing Service & Support Management Process: A Practical Guide

by Albright
  Price : Rs 4631.00
  Your Price : Rs 3936.35
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  Containing proven and practical implementation, maintenance, and optimization advice to the IT service and support environment. Authored by widely respected practitioners and experts, and developed with a hands-on approach. It provides a holistic view for setting up a Support Centre and gives a reference for Support managers to evolve their existing Support Centre, guidance to implementing ITIL processes and other Support Centre processes not in ITIL and a focus on operational metrics for the Support Centre ISBN 9789077212431
 


Pages : 430
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