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Step to Success Deal With Difficult People

	Step To Success Deal With Difficult People by Bloomsbury Publishing
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While wed all like a quiet life, there are some situations that cant be ignored - a survey by Staffordshire University Business School estimated that 53% of us will be bullied at work at some point during our working life. In offices, workplace bullying is on the rise and discrimination is commonplace. Key customers are ever more demanding, wont take no for an answer and arent afraid to tell you so.

This fully revised and updated Steps to Success title offers solutions and step-by-step advice on a wide range of contemporary issues, from how to defuse tense situations, to where to turn if you think you are being discriminated against, to stepping in to help others.ISBN - 9789382563761

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