Best Book Mart

SUBJECTS

ADV. SEARCH

Home > Subjects > Others

	Legendary Service: The Key Is To Care by Blanchard
	Price : Rs 325.00
	Your Price : Rs 292.50

Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between legendary customer service and a thriving business--they recognize that the way employees treat customers is directly related to the way managers treat employees.

Kelsey Young is an optimistic but disillusioned sales associate working her way through college. Her world opens up when one of her professors challenges her to create a culture of service at her workplace by putting the five components of Legendary Service into practice. Although Ferguson`s, the store where Kelsey works, certainly isn`t known for service excellence, Kelsey believes she can make a positive difference. She quickly learns that culture change isn`t easy and that her role as a frontline employee is more significant than she ever could have imagined.

In characteristic Blanchard style, Legendary Service: The Key Is to Care is a quick and entertaining read for people at all organizational levels in every industry. When applied, its lessons will have a profound impact on the service experience your customers will receive. Whether a CEO or a part-time employee, every person can make a difference and customer service is everyone`s job.

Table of Content:

Introduction

A Frustrating Transaction
An Intriguing Course
What Is Legendary Service?
A Catalyst for Change
Ideal Service
Culture of Service
Attentiveness
Responsiveness
Empowerment
Six Months Later

Legendary Service Self-Assessment for Service Providers

Acknowledgments

About the Authors

Services Available - The Ken Blanchard Companies

Join Us Online ISBN - 9789339213701

Payment accepted by All Major Credit and Debit Cards, Net Banking, Cash Cards, Paytm, UPI, Paypal. Our payment gateways are 100% secure.

Check Delivery

Books by Same Author

20%

THE ONE MINUTE APOLOGY
by Blanchard, Ken

10%

Managing By Values: How To Put Your Values Into Action For Extraordinary Results
by Ken Blanchard , Michael J. O`Connor

15%

Management of Organizational Behaviour : Leading Human Resources, 8th Edi.
by Hersey, Blanchard

18%

Logistics Engineering & Management 6e
by Blanchard

15%

Management Of Organizational Behavior:Loading Human Resources, 10th Edition
by Hersey, Blanchard and Johnson

Books of Similar Interest

10%

Language Policy Planning and Practice: A South Asian Perspective
by Sabiha Mansoor, Shaheen Meraj, Aliya Tahir

15%

The Green Studies Reader: From Romanticism to Ecocriticism
by Laurence Coupe

10%

Introduction to Modern Physics Vol. II
by R.B. Singh

10%

Engineering Graphics (As Per The Latest Karunya Demmed University)
by K.Venugopal , V.Prabhu Raja

10%

India: Towards Population and Development Goals
by K. Srinivasan and Abusaleh Shariff

Support

Email : support [at] bestbookmart.com

Timing : 10:00 AM to 6:00 PM (Mon-Fri)

Quick Links

View Cart
My Account
Terms & Conditions
Privacy Policy
Return Policy

Legendary Service: The Key Is To Care

by Blanchard