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Books by Same Author

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The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
by James L. Heskett , Sasser W. Earl Jr. , Joe Wheeler

10%

Managing in the Service Economy
by James L. Heskett

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Thoughts on Economic Development in China
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SOA Patterns with BizTalk Server 2009
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Oxford Better Spelling
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Hinduism And Divorce : From Dharmasastras To Statutory Law : A Critical Study
by Hari Dev Kohli

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