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Globaliztion and real-world theme cases adn anecdotes are addressed throughoutu the text with many new service applications * This text follows a systems approach that is bot systematic and constructive * Operations management decisions integrated with the functional areas of business whose challengd it is to firm perform as a team * it combines th methods of anlysis and synthesis * security safety and crisis management are presented in the context of quality and project management. Table of contents -- 1. Overview and Introduction to Production and Operations Management (P/OM). 1. Production and Operations Management (P/OM) and the Systems approach 2. P/OM`s Key Roe in Productivity Attainment, II. Strategic Perspectives for Operations Managemetn, 3. P/OM Strategies: Forecasing Life Cycle Stage, 4. Quality Management Strategic Iasues III. Designing th Process, Analysis and Improvemetn, 5. Process Configuration Strategic Process Analysis and Process REfesign, 7. Methods for Quality Control, 8. Management of Technology(MOT), 9. Planning TEamwork and job Design . ISBN : 8177224638
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