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	World Class It Service Delivery by Peter Wheatcroft
	Price : Rs 250.00
	Your Price : Rs 225.00

This book is for IT managers, executives and consultants who need to raise their service standards, are contemplating offshoring their IT or moving towards 24×7 service excellence.

Written from a real-life business perspective, this book explores not only existing and developing global IT standards, but IT performance aspirations, and the cultural emphasis needed to lift the standard of delivery from the everyday to the exceptional. World Class IT Service Delivery is a manual for reaching – and sustaining – best practice in terms of performance, practice and outlook.

• Defining world class
• Service delivery
• Developing a services value proposition
• Quality management
• Developing the business proposition
• Redefining the role of the user
• Governing service delivery
ISBN 9781902505824

Pages : 250