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THE NORDSTROM WAY: THE INSIDE STORY OF AMERICA`S #1 CUSTOMER SERVICE COMPANY

	The Nordstrom Way: The Inside Story Of America`S #1 Customer Service Company by Robert Spector, Patrick D. Mccarthy
	Price : Rs 395.00
	Your Price : Rs 335.75

This book describes how Nordstrom developed its legendary reputation for excellent customer service. Nordstrom was founded in 1900 as a small Seattle shoe store; it became a full department store in 1963 and now has 79 stores across the US with 35,000 employees and annual revenue of $4 billion. The company maintains its old-fashioned values: their #1 goal is to provide outstanding customer service. The 2nd Edition updates the information provided in the original book and offer fresh examples great service.
ISBN : 9788126518807

Pages : 256

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The Nordstrom Way: The Inside Story Of America`S #1 Customer Service Company

by Robert Spector, Patrick D. Mccarthy