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	Calming Upset Customers, 4/E by Rebecca Morgan
	Price : Rs 195.00
	Your Price : Rs 175.50

When a customer is upset with your company, you have an opportunity. You can "become the company", defuse the situation, win the customer over, and ensure continued business. That`s a lot. But anyone can learn the skills that are necessary. There is no single techniques for every customer, but the collection of skills outlined here will work in any industry.

Calming Upset Customers begins with an explanation for why satisfaction is so important, and teaches you how to:

¢ Understand the psychology behind dissatisfaction

¢ Avoid irritating and escalating behaviors

¢ Learn techniques to calm others in person, over the phone and in email

¢ Create an environment and culture for satisfactionISBN 9788130918181

Pages : 92