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This book examines why conflicts at work arise and the effects they can have on our general well-being. It provides practical strategies for dealing effectively with relationships in the workplace—boss, colleague and client. Interpersonal factors such as aspects of leadership and gender, personality and age differences all serve to shape our relationships, but also offer clues to why conflicts occur. Public criticism of someone we work with, a failure to keep confidences, a refusal to co-operate, or stepping beyond acceptable levels of intimacy are all cases in which the boundaries of the (unwritten) rules of relationships are
transgressed. A clash of personalities or a misuse of power can be a major source of conflict with one’s boss or colleague. However, our own beliefs and assumptions also affect how we interpret and attempt to deal with these events. This is a practical and accessible guide with special sections on harassment in
the workplace and what to do when conflicts persist. Case descriptions and exercises are used to promote self-assessment and demonstrate strategies for coping with interpersonal conflicts at work. This is a book written for all work situations, whether in industry, education, medicine or the social and public services. 128pp. (2000) 216 × 140mm ISBN 81 7371 347 2
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