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Companies across the globe are becoming increasingly dissatisfied with their performance evaluation systems which have until now primarily focused on financial figures. With the realisation that financial reporting can only be one part of a broader set of measures in an evaluation system, companies are searching for meaningful ways to incorporate non-financial measures such as quality, market-share, customer satisfac-tion,
human resources, innovations, learning, etc. Through case studies and analysis, this book seeks to examine how various companies have successfully revamped their performance measurement systems. The book will help companies evolve their own evaluation strategies and suggest effective ways to implement the consequent decisions. 224pp. (2000) 216 × 140mm ISBN 81 7371 112 7
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