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The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

	The Ownership Quotient: Putting The Service Profit Chain To Work For Unbeatable Competitive Advantage by James L. Heskett , Sasser W. Earl Jr. , Joe Wheeler
	Price : Rs 995.00
	Your Price : Rs 895.50

	Book Summary of The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners" of your business.isbn
	Pages : 225

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