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Service Operation Based On ITIL V3: A Management G

	Service Operation Based On Itil V3: A Management G by Itil
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The Management Guides are a concise summary of the Foundations of IT Service Management based on `ITIL V3`. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well.

What are the key service management processes? What is the lifecycle approach? ISBN 9789087531270

Pages : 173

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