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This book is an attempt to present the changing scenario in the post-sales service business, emerging service management practices, etc. At large, it focuses on the strategic approach to service i.e, IT enabled integrated service delivery model, `Service Lifecycle Management`. Besides, it offers worthy insights relating to management of integrated service delivery and the roadmap for successful transition of service into growth engine in the post-sales operations.
About Author :
S Jaya Krishna holds an MBA degree from Sri Venkateswara University, Tirupati.He earlier worked as a faculty member in management at different busines schools. At present, he is a faculty member and counsulting editor at ICFAI Books, an affiliate of the ICFAI University. He has contributed a number of articles to magazines published by ICFAI University Press.
Contents :
Overview
Post-Sales Service Management: Shifting Paradigm
Service Lifecycle Management: The New Wave
Management Insights
Index ISBN - 9788131400784
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Pages : 182
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