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  Service Strategy Based On ITIL V3: A Management Gu
 

Service Strategy Based On Itil V3: A Management Gu

by Jan Van Bon, Arjen De Jong, Axel Kolthof

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  The Management Guides are a concise summary of the Foundations of IT Service Management based on ITIL V3 . A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well. ISBN 9789087531249
 


Pages : 165
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