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50 Minute: Call Centre Success

	50 Minute: Call Centre Success by Lloyd C. Finch
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ISBNWith the growth of e-commerce and tech support, the future for customer Service Representatives (CSRs) is bright. In a call centre, the CRS is the voice of the organization. As the customer’s primary contact, the CRS projects the company image and plays a critical role in building and maintaining customer relationships. CALL CENTRE SURVICES will increase your understanding of the challenges, skills, and competencies you need to succeed in your valuable position as a CRS. This easy-to-follow. Interactive book will give you the foundation you need to flourish in this fast-paced, demanding industry. - 9788176495271

Pages : 128

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