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Thomson Delmar Learning`s Administrative Medical Assisting ; 3 /E

	Thomson Delmar Learning`S Administrative Medical Assisting ; 3 /E by Wilburta Lindh, Carol D. Tamparo
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SECTION I: GENERAL PROCEDURES Unit 1: Introduction to Medical Assisting and Health Professions Chapter 1 Medical Assisting as a Profession Chapter 2 Health Care Settings and the Health Care Team Chapter 3 History of Medicine Unit 2: The Therapeutic Approach Chapter 4 Therapeutic Communication Skills Chapter 5 Coping Skills for the Medical Assistant Chapter 6 The Therapeutic Approach to the Patient with Life-Threatening Illness Unit 3: Responsible Medical Practice Chapter 7 Legal Considerations Chapter 8 Ethical Considerations Chapter 9 Emergency Procedures and First Aid SECTION II: ADMINISTRATIVE PROCEDURES Unit 4: Integrated Administrative Procedures Chapter 10 Creating the Facility Environment Chapter 11 Computers in the Ambulatory Care Setting Chapter 12 Telephone Techniques Chapter 13 Patient Scheduling Chapter 14 Medical Records Management Chapter 15 Written Communications Chapter 16 Transcription Unit 5: Managing Facility Finances Chapter 17 Daily Financial Practices Chapter 18 Medical Insurance Chapter 19 Medical Insurance Coding Chapter 20 Billing and Collections Chapter 21 Accounting Practices SECTION III: PROFESSIONAL PROCEDURES Unit 6: Office and Human Resource Management Chapter 22 The Medical Assistant as Office Manager Chapter 23 The Medical Assistant as Human Resources Manager Unit 7: Entry into the Profession Chapter 24 Preparing for Medical Assisting Credentials Chapter 25 Employment Strategies ISBN - 9781401881351

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Thomson Delmar Learning`S Administrative Medical Assisting ; 3 /E

by Wilburta Lindh, Carol D. Tamparo