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Managing For Total Quality

	Managing For Total Quality by Thorn, J.
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total quality. This book gives a definition of what total quality is and how best a manager can proceed to attain total quality. *Contents Why total quality?; Steps to delivering total quality; Getting clear management information on quality progress; Briefing quality; Using everybody’s ideas and expertise; Service to customers and suppliers—internal and external; reating the best structure for quality delivery; Adapting other systems to quality achievement; Leadership towards total quality— the way ahead!; Selected bibliography. 56pp. (1997) 203 × 127mm ISBN 81 7371 064 3 (PB)

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