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Tricky Business Letters: Persuasive Tactics On Paper

	Tricky Business Letters: Persuasive Tactics On Paper by Wainright, G.
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	How often have you wished that you could write a succinct response to a letter from an angry customer or a supplier who can’t meet your standards or price? Give yourself the power to become a persuasive, imaginative writer, who can deal with angry cus-tomers or complaining staff, or even with the press if they publish am isleading report. 192pp. (1999) 240 × 160mm ISBN 81 7371 224 1

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